Facts and Figures (FY2016) The Queen’s Health Systems has more than 7,300 employees serving the community. Emergency Visits + 111% + 43% Number of Employees + 41% Operating Expense 65,502 138,202 Surgical Procedures MDs in Integrated Network + + 33% Adjusted Admissions + 44% 38,436 55,314 Statewide Inpatient Market Share + 7.5%* 22.7% 30.2% Inpatient Admissions + 34% 23,444 31,305 20,781 29,815 0 1,084 5,208 7,361 $893 M $1,234 M Capital Expenditures + 38% + 49% $65 M $97 M Operating Revenue $942 M $1,255 M * percentage point increase Growth Over the Past Three Years Other Ambulatory Patient Contacts: • The Queen’s Health Care Centers – O‘ahu Clinics 31,112 • The Queen’s Health Care Centers – Neighbor Island Clinics 8,155 • CareResource Hawai‘i – private duty division (hours) 274,938 • CareResource Hawai‘i – Medicare certified (visits) 44,625 • Diagnostic Laboratory Services, Inc. (accessions) 2,186,499 Acute Admissions Emergency Visits Outpatient Visits (Excluding ED) Number of Admissions and Visits: QMC -Punchbowl 24,906 65,854 314,351 QMC -West O‘ahu 4,597 52,850 44,019 MGH 95 5,278 18,226 NHCH 1,707 14,220 55,431 QHS Total 31,305 138,202 432,027 $2.5 $54.2 $14.2 $12.9 $14.4 $0.8 $2.5 $101.5M (FY2015) $2.5M $54.2M $14.2M $12.9M $14.4M $0.8M $2.5M Financial Assistance: Free or discounted health services that Queen’s provides to patients who cannot afford to pay & who meet Queen’s eligibility criteria for financial assistance. Medicaid Reimbursement Shortfall: Costs absorbed by Queen’s when government reimbursements (Medicaid) do not fully cover the cost of care. Community Health Improvement: Community health programs & services that improve access to care & provide general health education to the community. Subsidized Health Services: Clinical services provided despite a financial loss to our organization in order to fulfill an identified need. These include services such as our transplant program & behavioral health services. Health Professions Education: Education & training provided to support current & future health care professionals in the community. Research: Clinical & community health research for public benefit. Cash & In-Kind Donations: Contributions made to health care organizations & other community groups that align with Queen’s community benefit objectives. Community Benefits At The Queen’s Health Systems, it is our kuleana to care for, educate and collaborate with our community. In fiscal year 2015, QHS contributed to the well-being of Hawaiʻi with more than $100 million in health care services, education, charitable contributions and uncompensated care.
 $2.5 $54.2 $14.2 $12.9 $14.4 $0.8 $2.5 $101.5M (FY2015) $2.5M $54.2M $14.2M $12.9M $14.4M $0.8M $2.5M Financial Assistance: Free or discounted health services that Queen’s provides to patients who cannot afford to pay & who meet Queen’s eligibility criteria for financial assistance. Medicaid Reimbursement Shortfall: Costs absorbed by Queen’s when government reimbursements (Medicaid) do not fully cover the cost of care. Community Health Improvement: Community health programs & services that improve access to care & provide general health education to the community. Subsidized Health Services: Clinical services provided despite a financial loss to our organization in order to fulfill an identified need. These include services such as our transplant program & behavioral health services. Health Professions Education: Education & training provided to support current & future health care professionals in the community. Research: Clinical & community health research for public benefit. Cash & In-Kind Donations: Contributions made to health care organizations & other community groups that align with Queen’s community benefit objectives. Community Benefits At The Queen’s Health Systems, it is our kuleana to care for, educate and collaborate with our community. In fiscal year 2015, QHS contributed to the well-being of Hawaiʻi with more than $100 million in health care services, education, charitable contributions and uncompensated care.
 Our Kuleana for the Community (Categories defined by the IRS.) Queen’s provided more than $101 million in community benefits. At The Queen’s Health Systems, we believe it is our kuleana to care for, educate and collaborate with our community. In fiscal year 2015, Queen’s contributed to the well-being of Hawai‘i by giving back to the community more than $101 million in health care services, education, charitable contributions and uncompensated care.